What is the warranty for the products?
We provide a one-year warranty for free.
What kind of after-sales service is provided?
Technical support is available via operating manuals and videos. Our engineers respond promptly to queries through email or phone. For hardware issues within the warranty period, we provide free spare parts or repair services.
What are the available delivery methods and times?
We ship via Express (7-10 days), Air freight (3-10 days), and Sea freight (10-45 days depending on the port). Hand carry to your local warehouse or agent is also available.
What is the typical lead time for orders?
Approximately 40% of products are in stock. Production for others typically takes 3-10 days (50%) or 15-30 days (10%) depending on the item.
What are the accepted payment terms?
We accept Telegraphic Transfer (T/T) in advance, Western Union, MoneyGram, PayPal, and Trade Assurance.
Can you deliver to specific international ports?
Yes, we regularly deliver to ports such as Mombasa (30 days), Port Kelang (12 days), Manila (10 days), Lagos (45 days), and Guayaquil (45 days).
Petovira Animal
